FAQ
The Artworks
Who are the artists behind the artworks signed Arts Lovers?
We work with artists who create unique digital artworks exclusively for Arts-Lovers.
Are these artworks sold elsewhere?
We commit to selling only a limited number of each artwork, usually 100, though this number may vary according to the wishes of the artist and Arts-Lovers.
Only Arts-Lovers can sell and distribute these artworks.
If you find these artworks for sale on channels other than those managed by Arts-Lovers, they will be copies, and we would appreciate it if you could inform us.
How are these artworks made?
The artworks are created and designed using traditional methods and then digitally converted for printing on framed canvases.
The Products
Can I have details about the canvases?
The frame is made of high-quality pine and gives the canvas a floating effect.
Depending on the artworks, the frames can come in 3 different colors.
Frame thickness: 3.18 cm
Canvas weight: 10.15 +/- 0.74 oz/yd² (344 g/m² +/- 25g/m²)
Open back
The set comes with rubber pads on the back corners and hanging hardware is included.
Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped.
Shipping time depends on your location, but can be estimated as follows:
● Europe: 6 - 8 business days
● International: 10 - 20 business days
Delivery times are estimated and may vary depending on the number of orders to be processed. You will see the final shipping costs and times during the order verification process.
Where will my order be shipped from?
We work with printing companies that have facilities worldwide!
Will customs fees be added?
Additional customs and tax fees may apply to international orders. These fees are beyond our control and are charged by your local customs office. Customs policies vary widely from country to country. Therefore, please check directly with your local customs office to see if they apply duties and taxes to your purchases.
My order should have arrived, but I still haven't received it. What should I do?
Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in the delivery address
● Ask your local post office if they have your package
● Check with your neighbors in case the courier left the package with them
If the shipping address is correct and the package has not been left at the post office or with your neighbor, contact us at contact@arts-lovers.com with your order number.
If you found an error in your shipping address, we can send you a replacement order, but shipping will be at your expense.
How can I track my order?
You will receive a tracking link by email when your order is shipped. If you have any questions about tracking or shipping your order, write to us at contact@Arts-Lovers.com.
I received a wrong/damaged product, what should I do?
We are truly sorry if the product you ordered arrived damaged. To help us resolve this issue quickly, please send us an email at contact@arts-lovers.com within 3 days with photos of the damaged product, your order number, and any other details you may have regarding your order.
What is your return/refund policy?
At Arts Lovers, each artwork is custom-made for you, carefully prepared, and shipped in protective packaging. As our products are printed and prepared on demand, we only accept returns for the following cases:
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A product damaged upon receipt (damaged frame, impacted glass/plexiglass, crushed corner, etc.)
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A printing defect (stains, bands, abnormal colors, poor cut…)
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A preparation error on our part (wrong size, wrong frame, wrong item)
Timeframe:
You have 7 calendar days from the date of receipt to contact us.
How to make a request:
Please write to us via our contact form (or at the indicated email address) stating:
- Your order number
- A description of the problem
- 2 to 4 clear photos:
- the product (overview)
- the defect / damage in close-up
- the outer packaging (if damaged) + the shipping label if visible
Request processing:
After verification
- We prioritize a replacement (reprint / reshipment) free of charge in covered cases.
- If a replacement is not possible, a refund may be offered.
Return costs
- If the request is accepted (defect, damage, error), costs are covered according to the chosen solution (replacement or return).
- If the request does not fall within the covered cases, it may be refused.
Need help?
We are here to help you choose the right format and rendering before ordering. Contact us, we will respond quickly.