FAQ
The Works
Who are the artists who create the works signed Arts Lovers?
We work with artists who create unique digital works exclusively for Arts-Lovers.
Are these works sold elsewhere?
We commit to selling only a limited number of each artwork, usually 100, this number may vary depending on the wishes of the artist and Arts-Lovers.
Only Arts-Lovers can sell and distribute these works.
If you find these works for sale on channels other than those managed by Arts-Lovers, they will be copies, and we would appreciate it if you would let us know.
How are these works created?
The works are created and designed using traditional methods, then digitally converted in order to be printed on framed canvases.
Products
Can I have some details about the paintings?
The frame is made of high-quality pine and gives the canvas a floating effect.
Depending on the artwork, the frames can have 3 different colors.
Frame thickness: 3.18 cm
Fabric weight: 10.15 +/- 0.74 oz/yd² (344 g/m² +/- 25 g/m²)
Open back
The set comes with rubber pads on the rear corners and hanging hardware is included.
Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped.
Shipping time depends on your place of residence, but it can be estimated as follows:
● Europe: 6-8 business days
● International: 10-20 business days
Delivery times are estimated and may vary depending on the number of orders to be processed. You will see the final costs and delivery times during the order verification process.
Where will my order be shipped from?
We work with printing companies that have facilities all over the world!
Will customs fees be added?
Additional customs duties and taxes may apply to international orders. These charges are beyond our control and are levied by your local customs office. Customs policies vary considerably from country to country, so please check directly with your local customs office to see if they apply any duties and taxes to your purchase.
My order should have arrived, but I still haven't received it. What should I do?
Before contacting us, please help us by following these steps:
● Check your shipping confirmation email for any errors in the delivery address
● Ask your local post office if they have your parcel
● Check with your neighbors in case the courier left the package with them
If the shipping address is correct and the package has not been left at the post office or with your neighbor, contact us at contact@arts-lovers.com and provide your order number.
If you have found an error in your delivery address, we can send you a replacement order, but shipping will be at your expense.
How can I track my order?
You will receive a tracking link by email when your order is shipped. If you have any questions regarding tracking or shipping your order, please email us at contact@Arts-Lovers.com.
I received an incorrect/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged. To help us resolve this issue quickly, please email us at contact@arts-lovers.com within 3 days with photos of the damaged product, your order number, and any other details you may have regarding your order.
What is your return/refund policy?
At Arts Lovers, each artwork is made to order for you, carefully prepared, and shipped in protective packaging. Because our products are printed and prepared on demand, we only accept returns in the following cases:
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A product damaged upon receipt (damaged frame, impacted glass/plexiglass, crushed corner, etc.)
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A printing defect (stains, bands, abnormal colors, poor cutting…)
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A preparation error on our part (wrong format, wrong frame, wrong article)
Deadline :
You have 7 calendar days from the date of receipt to contact us.
How to make a request:
Please write to us via our contact form (or to the email address provided) indicating:
- Your order number
- A description of the problem
- 2 to 4 clear photos:
- the product (overview)
- the defect / damage in close-up
- the outer packaging (if damaged) + the shipping label if visible
Request processing:
After checking
- We prioritize a free replacement (reprint / resend) in covered cases.
- If a replacement is not possible, a refund may be offered.
Return shipping costs
- If the request is accepted (defect, damage, error), the costs are covered according to the solution chosen (replacement or return).
- If the request does not fall within the covered cases, it may be refused.
Need help?
We're here to help you choose the right format and finish before you order. Contact us, and we'll get back to you quickly.